Right of withdrawal - withdrawal from purchase
Note: Only non-engraved and non-bespoke jewelry can be returned.
You have the right to revoke your purchase contract within 14 days without giving any reason. The withdrawal period is 14 days, starting from the day on which you or another person, who you named, who is not the final owner, has taken possession of the goods. This also applies to engraved rings and also if your partner has already worn the engagement ring. For the refurbishment of jewelry already worn, we charge a flat rate of €50, which we retain when refunding the purchase price.
To exercise your right to cancel, you must inform us
KJ Jewelry GmbH
Phone: +49 7231 - 28 33 009
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
Please inform us about your decision to revoke this agreement by writing a clear statement (e.g. a letter or e-mail sent by post).
In order to comply with the revocation period, it is sufficient that you send the notification of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this agreement, we shall reimburse any costs immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement. This is the case for all payments we have received from you, including delivery charges (except additional charges arising from your choice of delivery method unless it is the cheapest standard delivery offered by us). The money will be transferred back to the payment method you originally used for the payment, unless expressly agreed otherwise. In no event will you be charged for such a refund.
We may refuse to refund the money until we have received the returned goods or until you have provided us with evidence that you have returned the goods to us. Depending on what is earlier.
You must return or hand over the goods to us immediately, at the latest within fourteen days of the day on which you notified us of the revocation of this contract. The deadline shall be sufficient if the notice is dispatched before the end of the 14 day period. We shall bear the costs of returning the goods.
Please send the goods to:
KJ Jewelry GmbH
You are liable for any depreciation of the goods, if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.
Exclusion or premature expiry of the right of revocation. We expressly point out that, contrary to the statutory regulation (§ 312g paragraph 2 no. 1 BGB), a right of revocation shall also exist for goods which are not prefabricated and for which an individual selection by the consumer has taken place or which are clearly tailored to the personal needs of the consumer.